We Hope You are Satsified with Your Purchase...
We do hope that you will be pleased with your cake or treats purchase. However, if upon collection or delivery of any of our Products you find that they are not those ordered by you (for example, the size or wording is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, or of poor quality, please take a picture of it and notify us within 24hours via email at firstname.lastname@example.org.
If the Product is not as on the Order Confirmation or damaged, we will either replace the Product if still possible or make a full refund of your purchase price paid together with the delivery charge, or at our option, we will provide you with a credit for further products. We will have no liability to you for any indirect loss.
We will only make a refund to the original credit card or debit card account used by you to make the online purchase.
Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.
We have made every effort to display as accurately as possible the colours of our products that appear on our Site and also to ensure that the colours on screen are as close as possible to the colours of the actual product. However, all products are made by hand so colours may vary. Accordingly, we cannot accept the return of any product because it does not match the shade you were expecting.
Our Returns Policy does not affect your statutory rights.